Thank you for choosing Sortiva LLC to purchase our home organization products. We are committed to providing you with high-quality products and a great shopping experience. If you are not satisfied with your purchase, we offer a convenient refund and exchange policy. Please read the following refund terms carefully.
Refund Policy
Refund Application Period
You have 30 days from the date you receive the goods to apply for a refund or exchange. Applications submitted after this period will not be accepted.
Eligible Items for Refund
To be eligible for a refund, the item must be in brand new condition, unused, and include all tags and original packaging. We cannot accept returns of any items that are unsaleable due to use or damage.
Return and Exchange Process
Application Steps
Contact Customer Service: Please contact us by email or phone, providing your order number and reason for return.
Obtain Authorization: Our customer service team will verify your request and grant return authorization and return address information.
Prepare the Package: Please pack the refunded item with its original packaging and all accompanying accessories. Ensure the package will not be damaged during transportation.
Return the Item: Return the item using the return address we provide. Shipping Costs
Unless there is a quality issue with the product, return shipping costs are the responsibility of the customer. We recommend choosing a trackable shipping service for easy tracking.
Processing Time
Refund Processing
Once we receive and review your returned item, the refund will be processed within 5-7 business days. The refund will be sent to your original payment method; the exact time may vary depending on bank processing times.
Exchange Processing
If you choose to exchange, the processing time is similar to that of a refund. We will arrange to send out a new item as soon as possible after receiving the returned item. If the price of the new item is higher than the original item, you will need to pay the difference; if it is lower, we will refund the difference and charge you accordingly.
Thank you for choosing Sortiva LLC! We look forward to providing you with excellent products and services. If you have any questions, please do not hesitate to contact us.